Introduction and Scope

Silver Waypoints ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in any capacity. This policy applies to all information collected through our website, mobile applications, email communications, and any related services.

Information We Collect

We collect various types of information to provide and improve our services:

Personal Information You Provide

• Contact Information: Name, email address, phone number, mailing address, and emergency contact details
• Identity Information: Date of birth, passport details, government-issued ID numbers, and nationality
• Travel Information: Travel preferences, destination interests, accommodation requirements, and previous travel history
• Health Information: Medical conditions, mobility requirements, dietary restrictions, medication needs, and accessibility requirements (collected only with explicit consent and for travel safety purposes)
• Financial Information: Payment card details, billing address, and transaction history
• Communication Records: Correspondence with our customer service team, feedback, reviews, and survey responses
• Emergency Information: Emergency contact details, medical insurance information, and next-of-kin details
• Preferences: Communication preferences, marketing consent, and service customization options

Information Collected Automatically

• Technical Information: IP address, browser type and version, operating system, device information, and unique device identifiers
• Usage Information: Pages visited, time spent on pages, click-through rates, download errors, and interaction with website features
• Location Information: General geographic location based on IP address (not precise location tracking)
• Cookies and Tracking: Information collected through cookies, web beacons, and similar tracking technologies

Information from Third Parties

• Travel Partners: Information from airlines, hotels, tour operators, and other service providers
• Payment Processors: Transaction verification and fraud prevention information
• Marketing Partners: Information from legitimate marketing partners (only with your consent)
• Public Sources: Information from publicly available sources for verification purposes

How We Use Your Information

We use your information for the following purposes:

• Service Provision: To provide, maintain, and improve our travel services, process bookings, and manage your account
• Communication: To communicate with you about bookings, travel updates, service changes, and respond to your inquiries
• Personalization: To customize travel experiences based on your preferences, needs, and previous travel history
• Payment Processing: To process payments, prevent fraud, and manage billing and accounting
• Safety and Security: To ensure travel safety, provide emergency assistance, and comply with safety regulations
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To send promotional communications about our services (only with your explicit consent)
• Analytics: To analyze website usage, improve our services, and develop new offerings
• Customer Support: To provide customer service and technical support
• Business Operations: For internal business purposes including quality assurance, training, and business development

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you
• Legitimate Interests: Processing for our legitimate business interests, balanced against your rights and interests
• Legal Obligation: Processing required to comply with legal or regulatory requirements
• Consent: Processing based on your explicit consent, which you may withdraw at any time
• Vital Interests: Processing necessary to protect your vital interests or those of others in emergency situations

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in delivering our services (hotels, airlines, local guides, transportation companies)
• Business Partners: With carefully selected partners who provide complementary services (travel insurance, equipment rental, medical services)
• Emergency Situations: With medical professionals, authorities, or emergency services when necessary for your safety and well-being
• Legal Requirements: When required by law, court order, or government regulation, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with appropriate safeguards)
• Consent: With your explicit consent for specific purposes

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security Measures

We implement comprehensive security measures to protect your personal information:

• Encryption: All sensitive data is encrypted during transmission using industry-standard SSL/TLS protocols
• Access Controls: Strict access controls and authentication procedures for all personnel handling personal data
• Secure Storage: Personal information is stored on secure servers with appropriate physical and technical safeguards
• Regular Audits: Regular security audits and vulnerability assessments to identify and address potential risks
• Staff Training: Comprehensive privacy and security training for all employees handling personal information
• Incident Response: Established procedures for detecting, responding to, and reporting security incidents
• Data Minimization: We collect and retain only the minimum amount of data necessary for our purposes

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Right to request access to your personal information and receive a copy of the data we hold
• Rectification: Right to request correction of inaccurate or incomplete personal information
• Erasure: Right to request deletion of your personal information (subject to legal and contractual obligations)
• Restriction: Right to request restriction of processing in certain circumstances
• Portability: Right to receive your personal information in a structured, machine-readable format
• Objection: Right to object to processing for direct marketing purposes or based on legitimate interests
• Consent Withdrawal: Right to withdraw consent at any time where processing is based on consent
• Complaint: Right to lodge a complaint with relevant data protection authorities

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Japan, the United States, and European Union countries. We ensure appropriate safeguards are in place to protect your information during such transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses approved by data protection authorities
• Binding corporate rules for intra-group transfers
• Certification schemes and codes of conduct

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations:

• Active Customers: Information retained while you remain an active customer and for a reasonable period thereafter
• Travel Records: Travel-related information retained for up to 7 years for safety, legal compliance, and insurance purposes
• Financial Records: Payment and billing information retained as required by applicable financial regulations
• Marketing Data: Marketing-related information retained until you withdraw consent or object to processing
• Legal Requirements: Some information may be retained longer if required by law or for legitimate business purposes

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and provide personalized services. For detailed information about our cookie practices, please see our Cookie Policy. You can control cookie settings through your browser preferences, though some website functionality may be affected.

Children's Privacy

Our services are designed for adults aged 55 and older. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notifications for significant changes
• Providing prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact our Data Protection Officer, please reach out to us: